A: Great question! SalesNexus is built to be easy to "tailor" or customize to your unique business yourself, without relying on consultants or programmers. So, it's easy to customize the organization of customers and the automation of sequences and processes without a lot of training or help. But, if you do need help, we're always here to help you! No limits on support with average reply less than 2 hours and average resolution time less a day. SalesNexus is built for sales teams. If your business relies on building real relationships with customers, it's easy to set things up so that all the emails and texts are automatic and your team can easily focus their time on customers that are ready to buy.