4.6
Taco ratings
SalesNexus is praised for its robust features, exceptional customer support, and customizable CRM capabilities. Some users have mentioned minor drawbacks such as an outdated UI and occasional bugs. With an overall rating of 4.5 and a 60-day money-back guarantee, it's worth considering SalesNexus for those in need of a comprehensive CRM solution.
AI-powered summary of customer reviews
Verified purchaser
Exactly the CRM System We Have been Looking For!
SalesNexus is absolutely incredible — exactly what we had been searching for in a CRM system. Honestly, I’m a little embarrassed we didn’t implement it sooner. Having used several other CRM platforms, I can confidently say this one takes the cake. There’s only one other system I know of that even comes close — but it comes with a hefty monthly price tag. SalesNexus gives me everything I need from that competitor, but without the outrageous ongoing fees.
It’s the perfect solution for anyone who prefers owning assets over piling on new liabilities. While there is a slight learning curve, Craig and his team offer excellent support, hosting live sessions twice a week to make sure no one gets stuck. On top of that, when I submitted a support ticket, they replied within the hour — every time — with helpful, supportive responses.
It genuinely feels like we’ve unlocked a new superpower. The possibilities are endless. Now, we can easily brainstorm and launch new campaigns daily, crafting and automating a variety of ‘touches’ through SalesNexus. This frees up our time to focus more on service and fulfillment, and less on the repetitive tasks of marketing and outreach.
Craig_SalesNexus
Apr 29, 2025Thanks so much for sharing your feedback Neil! We're super excited to help you and your customers grow their businesses!
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Verified purchaser
Excelent Product - Enterprise Grade
If you're looking for an enterprise-grade CRM for a mixture of outbound and inbound sales, this is a system with enough features to run a professional salesteam with (not just account managers like some other CRMs).
The feature set with-in salesnexus made it easy to captalise on email clicks, by alerting the sales person to the oppertunity in a fast and timely automatic manor giving them the chance to call or send a time sensitive email.
Craig_SalesNexus
Apr 2, 2025Thanks so much for your feedback Andrew!
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Verified purchaser
Not immediate but useful functions
I think that CRM is something different from what you find around, there are features that make it better than many others that, maybe it's true that they have a better aesthetic but let's say that those like me who want a solid and functional tool do not need much aesthetics, but support when needed and solid functionality.
I had already tried CRM some time ago but now I find it much improved, the functions that impressed me most concern data enrichment in particular updating it with LinkedIn data, so I have not found similar things elsewhere (except with significant additional costs).
For those who do serious sales knowing who you are sending a communication to, being able to profile and segment customers in such a granular way is something exceptional. I find that with a little effort the API functions allow you to do really everything. For me it is an excellent product even though I have tried many and it is now part of my toolbox. Thanks appsumo
Craig_SalesNexus
Apr 2, 2025Thanks so much for your feedback! We designed SalesNexus for experienced sales people and sales teams. It should be a perfect fit for you!
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Verified purchaser
The UI Needs Help
It is tough to know what's clickable, etc.
There's no search function for the Column Selector Available Fields options.
I really want to like this CRM since it has some awesome features when it comes to making calls as a realtor, but the UI just doesn't do it for me. It's super dated. They need a CRO and a heuristics professional to run through this awesome CRM to make it look and feel like the beast of a tool this is.
I'm going to keep playing with this and I hope the UI can be added to the small roadmap page.
Craig_SalesNexus
Mar 25, 2025Thanks sharing your thoughts. We are in the midst of a major update of our UI now :-) You can change columns with the column selector button that appears on all pages with list views. On contact view, look for the Edit Layout (orange gear) icon.
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Verified purchaser
10+ year old UI, multiple reliability issues
got the highest tier because everything looked great, here's the experience:
- non-removable SalesNexus branding on every outgoing email
- multiple issues with 2FA - system refused to accept the code. this happened multiple times over a span of multiple days. had to login with an account that did not have 2FA turned on
- despite sharing all contacts with an alternate admin account, they were not visible through that account
- the system was down multiple times - 404
- UI sucks big time. an OLD tool that was built for enterprise and is now being sold to a new audience without ANY updates whatsoever. every step from creating to sending a campaign is a pain.
- we decided this is not a good fit for us. learnt there's no way to delete the contacts we uploaded to the system.
Craig_SalesNexus
Mar 31, 2025Thanks for your feedback.
Currently we do not allow changes to the unsubscribe footer at the bottom of emails but, we are working to add that feature soon.
There are some known issues with 2FA in certain international locations.
We are working to update our UI in 2025 :-)
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