got the highest tier because everything looked great, here's the experience:
- non-removable SalesNexus branding on every outgoing email
- multiple issues with 2FA - system refused to accept the code. this happened multiple times over a span of multiple days. had to login with an account that did not have 2FA turned on
- despite sharing all contacts with an alternate admin account, they were not visible through that account
- the system was down multiple times - 404
- UI sucks big time. an OLD tool that was built for enterprise and is now being sold to a new audience without ANY updates whatsoever. every step from creating to sending a campaign is a pain.
- we decided this is not a good fit for us. learnt there's no way to delete the contacts we uploaded to the system.