A: Thank you for your thoughtful questions! Here's a detailed response to each of them:

External API Integration:
Yes, absolutely! You can set up your agents to call external API functions based on specific words or phrases that a user types. Through the Action and Flow features, you can configure your AI copilots to trigger API calls whenever certain triggers are met, like a keyword or phrase. This allows you to integrate with your own website’s backend, databases, or any external services, making your AI assistant more dynamic and responsive.

Defining Agent Rules:
Yes, you can define the behavior and rules of your agents. You can specify how the agent should respond to different questions, set conversational tone guidelines, and even customize the agent’s responses based on the name or context of the conversation.
Our platform uses a foundation built on powerful language models like GPT-4, but we plan to continually update and integrate newer models like GPT-5, GPT-6, etc., as they become available. We aim to ensure that your agent evolves along with advancements in AI technology.

Customizing the Chatbox:
Yes, you have full control over the design and layout of the chatbox. You can customize it with your own data, colors, and other design elements to match the look and feel of your website or platform. The integration script, which is available in the Installation tab, allows you to adjust the chatbox appearance to suit your needs, giving you flexibility in the UI/UX customization.

If you have any more questions or need further clarification, feel free to reach out! We’re here to help you get the most out of our platform.

Best regards,
Team Scankart AI