Q: Support and features
Hi.
I purchased the Tier 3 plan today, expecting a software that works like advertised.
I have been reporting bugs
Maybe the features are there, but just not documented or made easy to find. This is my initial list for today
1. How do I tell the Agent to call a specific flow or action. How do I define the conditions
2. How do I make sure the agent uses the correct values like ticket_email, ticket_description, ticket_title, that the receiving API requires
3. How do I change colors of the chat dialog
4. How do I remove the ScanKart AI logo and replace it with my own
5. How do I add elements to the chat. Fx. A button to create a ticket, view our documentation etc.
6. How do I change the Icon for the bot in the chat
7. How can I rename or delete a flow
8. Where is documentation for configuration the options for the chat window
Ray_Scankart
Jan 7, 2025A: Thank you for your valuable feedback! We understand that setting up API calls can sometimes be challenging, and we truly appreciate your patience. To support you better, we’ve decided to provide personal support for our Tier 3 plan owners. Additionally, you’ll also have the opportunity to explore upgrades and dive deeper into creating full-fledged AI agents.
Please reach out to us at info@scankart.ai to schedule a demo call, and we’ll guide you through the correct setup process step by step. We’re here to ensure you get the most out of SkaiSearch! 😊
de0713d7a656497fad76ac32672ec909I send you an email. Looking forward to you answering it
Thanks for your email! Rest assured that we are here to provide you with the best AI experience possible. Your journey with AI copilots is our priority, and we are always ready to assist you. We will soon reply to schedule the demo meet and ensure everything is set up perfectly for you!
Great. In saw in your growth plan that branding is not available but here your stated it is
I’m confused and need assurance that I have all features and no limitations
Else tier 3 gives no meaning because I can simply purchase lower tier and use my own open ai key.
Still did not get answer on mail - only here which is more a non answer :-)
You can check out this demo video: https://youtu.be/nE72y0rw6tM
Thanks. The only thing I saw was that if the action is action is called books it digest that it can call it instead of actually calling it without the user knowing
I think you need much better documentation for this.
What should I call my action or flow of a user asks one of this
- talk to an agent
- can I speak to a human
- I want to talk to a person
Or should I have 3 actions ?
ievcPLUSsounds like WarriorPlus products...