Q: Why your team is not replying on your platform chat support?
I am facing the following issues: 1 - My team members are not seeing the projects in their dashboard 2 - Your platform is not showing correct SERP data, many of our keywords are ranking inthe top 5-10, but in your platform, it's not showing any data. We have deleted and added keywords and projects multiple times.
A: Hi, and thank you for reaching out. We're really sorry for the inconvenience you're experiencing, and we truly appreciate your patience
Regarding your concerns:
Please ensure that the invited team members have accepted their invitations and are assigned to the correct workspace. If the projects are added to a different workspace than the one they are viewing, they won’t appear. Double-check the workspace dropdown in the top-left corner.
SERP rankings can vary based on location, personalization, and device. Screpy shows general/global SERP data, which might differ slightly from what you see locally. If no data is shown at all, despite the keywords ranking well, this could be a syncing issue. Deleting and re-adding keywords should help, but if the issue persists, please let us know the specific project and keywords — we’ll investigate further.
We aim to reply as quickly as possible, but during national holidays or high traffic periods, there may be some delays in live chat responses.
Again, we’re sorry for the trouble. If you can share your account email or affected project names (privately), we’ll prioritize checking on this for you. Thanks for your understanding!
Hello, team. On your home page, you have a ton of broken links. Someone should use your tool to clean up the mess because it is difficult to find needed information. The link for Knowledge Base, under Resources, is broken: https://intercom.help/screpy/en/?ref=screpy.com.
How can I access this, as I find it's impossible to remove "www" from domains once added, for example.
Q: Why your team is not replying on your platform chat support?
I am facing the following issues:
1 - My team members are not seeing the projects in their dashboard
2 - Your platform is not showing correct SERP data, many of our keywords are ranking inthe top 5-10, but in your platform, it's not showing any data. We have deleted and added keywords and projects multiple times.
Mustafa_Screpy
Jun 10, 2025A: Hi, and thank you for reaching out. We're really sorry for the inconvenience you're experiencing, and we truly appreciate your patience
Regarding your concerns:
Please ensure that the invited team members have accepted their invitations and are assigned to the correct workspace. If the projects are added to a different workspace than the one they are viewing, they won’t appear. Double-check the workspace dropdown in the top-left corner.
SERP rankings can vary based on location, personalization, and device. Screpy shows general/global SERP data, which might differ slightly from what you see locally.
If no data is shown at all, despite the keywords ranking well, this could be a syncing issue. Deleting and re-adding keywords should help, but if the issue persists, please let us know the specific project and keywords — we’ll investigate further.
We aim to reply as quickly as possible, but during national holidays or high traffic periods, there may be some delays in live chat responses.
Again, we’re sorry for the trouble. If you can share your account email or affected project names (privately), we’ll prioritize checking on this for you. Thanks for your understanding!
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Q: What happened to the Knowledge Base?
Hello, team. On your home page, you have a ton of broken links. Someone should use your tool to clean up the mess because it is difficult to find needed information. The link for Knowledge Base, under Resources, is broken: https://intercom.help/screpy/en/?ref=screpy.com.
How can I access this, as I find it's impossible to remove "www" from domains once added, for example.
The website footer is littered with broken links.
Mustafa_Screpy
Jun 10, 2025A: Hello, we are moving the knowledge base to a different link. We will reactivate it soon and share the new link.
Please do not hesitate to contact us for detailed information and assistance.
Best wishes.
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Q: Advanced Users plan?
Screpy tiers with the Pro Plan.
BUT I just got an email about DeepReseach available for Advanced Users. No such plan is mentioned on AppSumo or your pricing page.
Care to explain?
Mustafa_Screpy
Jun 10, 2025A: Hey, This is now available on our pricing page. You will see this when you check back. You can also access these plans from the Screpy dashboard.
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i have the same question. How many codes we need to upgrade and get the deepsearch.
Q: still alive?
Hey, Could you please confirm whether Screpy is proceeding with the development? I’ve seen some comments suggesting otherwise. thanks
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Q: No replies since january...
Is it still alive?
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Product looks abandoned. It's sad appsumo still keeps offering deals that arent being developed anymore.