A: Hi,

Thank you for reaching out.

No Screpy member’s subscription or lifetime plan is canceled or changed without a specific reason. In cases like this, we often find that the user has more than one Screpy account and is logging into a different account than the one where their lifetime coupon code was originally activated.

This can make it appear as though the lifetime plan has been deactivated or disappeared, when in fact the plan is still associated with the original account.

Please provide me with your lifetime code by opening a ticket in the Screpy panel, and I will let you know which account you linked it to. If we haven't already done so...