Q: Why have several of my support requests, as well as three from AppSumo, gone unanswered?
Why have several of my support requests (May 28, June 5, June 11, June 23, and July 4, 2025) as well as three of AppSumo's (July 10, July 24, and August 18, 2025), gone unanswered by Screpy's support team?
In August 2024, more than a year ago, I reported that Screpy was not performing automatic crawling. I provided various screenshots as proof. At the time, they responded that a new release was coming and that I should contact them again if the problem persisted.
It still does—and has been doing so for over 12 months. In my opinion, ignoring this number of emails is rude and unprofessional, and failing to fix a bug like this for over a year is disappointing.
I purchased Screpy in a 'Plus Exclusive Sale' on AppSumo in May 2024, so I am unable to write a review on this page.
Mustafa_Screpy
Oct 6, 2025A: Hi,
First, thank you for taking the time to write such a detailed message and we sincerely apologize for your experience. You're absolutely right: having multiple support requests go unanswered, especially over several months, is frustrating and completely unacceptable. You deserved timely communication and resolution, and we're very sorry that didn't happen.
Regarding the automatic crawling issue, it's especially disappointing to hear that it has persisted for over a year despite earlier assurances. We understand how this undermines your trust in the platform, and we agree that such a delay in fixing a core feature is not acceptable.
While we always aim to respond to support tickets as quickly as possible, sometimes things fall through the cracks due to internal errors or ticket system glitches, but that doesn’t excuse the lack of follow-up in your case.
If you're still experiencing this issue, could you please open a new ticket with a quick reference to your past messages and mention this is a follow-up to unresolved tickets? That should help flag it with higher priority.
Again, we truly appreciate your patience, and we're genuinely sorry for the lack of support you've received. Thank you for sticking with us this long