Q: Why your team is not replying on your platform chat support?
I am facing the following issues:
1 - My team members are not seeing the projects in their dashboard
2 - Your platform is not showing correct SERP data, many of our keywords are ranking inthe top 5-10, but in your platform, it's not showing any data. We have deleted and added keywords and projects multiple times.
Mustafa_Screpy
Jun 10, 2025A: Hi, and thank you for reaching out. We're really sorry for the inconvenience you're experiencing, and we truly appreciate your patience
Regarding your concerns:
Please ensure that the invited team members have accepted their invitations and are assigned to the correct workspace. If the projects are added to a different workspace than the one they are viewing, they won’t appear. Double-check the workspace dropdown in the top-left corner.
SERP rankings can vary based on location, personalization, and device. Screpy shows general/global SERP data, which might differ slightly from what you see locally.
If no data is shown at all, despite the keywords ranking well, this could be a syncing issue. Deleting and re-adding keywords should help, but if the issue persists, please let us know the specific project and keywords — we’ll investigate further.
We aim to reply as quickly as possible, but during national holidays or high traffic periods, there may be some delays in live chat responses.
Again, we’re sorry for the trouble. If you can share your account email or affected project names (privately), we’ll prioritize checking on this for you. Thanks for your understanding!