When I first bought this deal in 2022, it worked well, and I was very happy with it.

However, I rarely had issues with sites, and so when I didn't receive any alerts for a long time, I figured Screpy was doing its job, and my sites were fine.

Recently, I was made aware of outtages related to the platforms we use for most of our clients' websites. It dawned on me as strange that I did not receive any alerts from Screpy, so I logged into my account.

What I saw was quite shocking: every site I set up in Screpy is either stuck in "Analyzing" mode (one of these for more than 700 hours) or now displays the following error:

"There was a problem connecting to your site. So maybe some data may appear missing. The connection will be constantly checked and if it works, the remaining analysis data will be added.

Your site is returning the 400 error code. Please check this and try again.

In order for Screpy to access and analyze your site, it is essential that your site is available and your firewall does not block

Screpy bots. ​Unfortunately, this may be the cause for the challenges faced by Screpy when attempting to crawl your site. Thus, I suggest that you review your firewall settings first, and if necessary, add the Screpy IP addresses I have provided in the whitelist."

When I contacted support, they said:

"Unfortunately, these services have very strict rules and unless you are a very large company, they will not add you to their whitelist. I wish there was something we could do about this."

I'm sorry, but if your product can't get approval to work with very well known and common websites, why are you selling it and not telling people the truth???? This is fraud.

It seems like Screpy wants to wash their hands of the problem, and not take any responsibility. Meanwhile, I'm stuck with a product I can't even use and a developer that doesn't seem motivated to correct the issue.

What really irritates me is that this tool worked just fine in the past. So the developers likely made changes that affected how it works. I have other tools that are able to crawl my websites without issue.

I also wonder why is there no mention of this issue in the help documentation?