Bo90357Bo90357
Bo90357
Jan 4, 2021

Q: I did not want to write a review.

Here are my issues:

It was impossible to insertt any code in my gmail signature. I ended up copying the code into codepen, making modifications there, then copying the formatted signature into gmail. Well, if I need to go to codepen to get this done, I don't need your product, do I..? It would be great if you made it work.

Next, your product has very minimal design options. I can't change the boxed shaped links, banner, etc.. AGAIN, I can use inline CSS by coding it myself, but then...what would I need your product?

Last, the tracking pixel shows under analytics a zero count. I really need to make sure your process is accurate and tracking clicks on the banners - analytics would be the only reason I would keep my code.

Please provide a way to insert the code as you describe in the video..because it doesn't happen like that. As I said, I had to actually copy my code, go to codepen, etc..

I invest in products like yours to save time so I don't have to code every little thing in life.

One truly upsetting thing was that I could not edit my own admin info...I assume I wont be able to edit the rest of the 5 licenses either...god forbid I make a mistake..
Last last, I see no clear path to use the 5 licenses. How does that work?

Thank you.

Founder Team
Clement_Scribe

Clement_Scribe

May 15, 2024

A: Hi Bo,

1) Make sure you are not using Safari when copy-pasting the code in your Gmail. It works in other browsers. If you still have an issue you can check this article from our help center: https://help.scribe-mail.com/en/articles/4599781-why-my-signature-doesn-t-appear-in-my-email-after-installation

2) New templates and custom options for your signature are coming on Monday

3) The analytics needs few days to gather enough data to display them in your dashboard. If you didn't manage to install your signature then it's normal there is no data ;)

4) To activate your licences finish the onboarding on Scribe and go to your settings.

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