I am adding my review after almost 10 months of using the product.

I am even a regular subscriber of their $39/mo add-on because they cleverly didn't add their best features to the LTD plan.

As a product and scraper - it's one of the best no doubt. So much potential!

Updates and innovation are dead slow.

But the customer support & the experience has been an absolute nightmare. Frequent bugs in the products which they haven't been able to fix yet.

They change their credit system every few weeks, and it's just confusing and totally misleading.

I have lost clients and money literally due to their errors & not be able to fix things on time.

Also, a terrible communicator in the chat, not be able to clearly explain what's going on.