AlechkoQ: NOT Answering Support Tickets
Hi
I wrote to you 12 days ago for the first time asking a question about Credit usage.
Sins then I have bumpte the email 9 days ago and up until this day no response form you....
Should I take this as an example of your support or did I fall through the cracks.
Hope to hear form you soon so I don`t have the refund the purchase for lack of support and not for the quality of the product
thanks
Hazem_infinity
Dec 31, 2025A: It was Xmas holiday, we replied to all support messages now
Verified purchaser
I have not touched the product sins the first message yet my credits keep being consumed
Verified purchaser
I wrote to the support more than a week ago as well and have not received an answer. Seems like this is going to get refunded a lot. Which would be sad because the app has potential but many appsumo deals keep missing the support part.
Verified purchaser
Merry Christmas guys but 12 days no response.... not great
and now that you say you replied where is your reply?
no reply in your chat or in the sent email
looking forward to hearing form you
Verified purchaser
I have not received a reply to my mail from December 12th and December 17th neither.
Verified purchaser
any news?
Verified purchaser
Still no reply form you guys
If my request fell again between the chairs. No problem. I'm bringing it up, but if I don't hear from you in the next couple of days, I'm going to have to refund the product because there is no service up until now.
Verified purchaser
I have not received anything neither - but I just wait until end of January since the moneyback guarantee from AppSumo is until beginning of February.
Verified purchaser
@APPSUMO
Can we get some help?