Q: Product Activation Issue
I’ve purchased a Tier 2 account, but after activating my account, I noticed that it only shows 300 credits instead of the expected amount for the Tier 2 plan.
I’ve already emailed support@semdash.com with the subject line 'Missing Credits on Tier 2 Plan Purchased from AppSumo.' In the email, I attached my invoice and provided my account email. Please look into this as soon as possible. Thanks!
Hazem_Semdash
Mar 29, 2025A: I think we fixed it for you and emailed you back already.
Please refresh your semdash page, and check your inbox for an email from us 💪
EnricofraPLUSHello, same problem for me! Tier 3 and only 300 credits. Can you help me? Thanks!
@Enricofra There was an issue with the Appsumo api integration that caused it. I believe we emailed you already and fixed it. if not, just drop us an email on support@semdash.com
EnricofraPLUSThank you Hazem, got my credits now. Thanks!
chrishatley565PLUSSame here, I purchased tier two; it showed 300 credits and after a few minutes now shows 1000 credits, but should be showing 4000 for tier two.
chrishatley565PLUSI got my credits; thanks for the quick response.