The short version: I purchased Tier 5 and redeemed the code on a completely new SemDash account. The dashboard acknowledges me as an AppSumo Tier 5 customer, but zero credits were provisioned. No trial credits, no plan credits, nothing. Every action I try to take is blocked by an empty balance.

Support timeline so far:
- Day 1: Ticket opened describing the issue.
- Day ~3: First reply, asking for my invoice. Sent immediately.
- Day 7: Still waiting. No acknowledgement, no ETA, no fix.

That's a week of owning a product I have never been able to open. The failure here is twofold: 1- The redemption flow didn't provision the benefits automatically like it was supposed to
2- The support process is too slow to catch it.

I'm giving one star because a lifetime deal is a bet on the company being around and responsive for the long term, and my first week has given me no reason to make that bet. I'm currently deciding whether to request a refund through AppSumo rather than keep waiting.

If this gets resolved I'll gladly revisit and re-rate. Until then, buyers should know that redemption is not guaranteed to work and that support response times are measured in days, not hours.