Unfortunately, my experience with SendFox has been very disappointing. Despite making a valid payment, I was denied access without any clear explanation. What’s worse is that the payment was accepted even though my account was apparently flagged — which should’ve been notified before processing.

When I reached out for support, there was no clarity, and it felt like standard customer service expectations were not met. I even took steps to ensure the email list uploaded was fresh, verified, and cleaned (via Razorpay), yet the system assumed it was a repeat of previous issues without checking the data.

If no service is delivered, a refund should be the fair and ethical response. I hope AppSumo and SendFox take such concerns seriously for the benefit of future customers.