the SMTP server given is timing out. I can't get ahold of support through chat.

Connecting to 165.22.48.76 us-west-03.smtp.sendhq.io
10/19/2022 10:28:36 AM Connection attempt #1 - Unable to connect after 15 seconds. [15.05 sec]

I'd quite like to get it working so please get in touch. At the very least notify your users what the support hours are.