I heard so much about Sendinblue from my IT company and my developer \u002D all great stuff! So I decided to grab the deal first, and learn later.\u000a\u000aI am no knowledge of email marketing, so everyone is welcomed to enlighten me. But please can you make your answer simple for newbie to understand.\u000a\u000a\u002D When I sign up with an email address (say x), will that email address (ie, x) automatically becomes the ‘sent from’ email address in the campaign? Or, do I have an opportunity to customise my ‘sent from’ email address to whatever I like ?\u000a\u000a\u002D May I know what is a transactional email? \u000a\u000a\u002D Currently, I use office 365 emails. They are good but lack of follow up features. So if I send an email to client and they don’t reply, I have no automatic way to follow up. If I switch my office 365 email to sendinblue, will I gain the automatic ‘if no reply then follow up’ function?\u000a\u000a\u002D can you please let me know a few use case on using sendinblue as transactional emails.\u000a\u000a\u002D SMS marketing, am I correct to assume that they are no\u002Dreply messages?\u000a\u000a\u002D SMS marketing, can I schedule messages?\u000a\u000a\u002D SMS marketing, when I send a message, what is the ‘sender’ name? Can I configure that?\u000a\u000a\u002D IMPORTANT: Can sendinblue help to solve my CRM headache? Currently, when I book in a client, I had to manually send a text on the day they contact us, send an email on the day they contact us, send a text (x)hrs before the appointment date, send an email (x)hrs before the appointment date, and send a text on the day of the appointment date. This is 5 manual actions for 1 appointment. This is too much! I am very much looking forward to automate that. Can sendinblue take care this for me? If not, do you know anything that may help?\u000a\u000a\u002D When I send emails, can i embedded my video in emails? I just bought Adilo (appsumo deal, a video hosting service) and intend to host my emails there. Can my Adilo videos in my email campaign?\u000a\u000a\u002D any known issues from recipients end? For example, unable to view embedded videos or images on certain browsers, certain email client can’t receive emails etc.\u000a\u000a\u002D some of my clients can’t read, can I embed audio players in my email campaign? If so, what player do you support?\u000a\u000a\u002D what is the minimum number of emails per campaign? \u000a\u000a\u002D IMPORTANT: For my appointments follow up flow, the date trigger is based on the appointment date. And the appointment date differs, so we have to work backwards from a set date (ie, a few days before the event). If this is the case, what is the best way to set up this flow?\u000a\u000a\u002D I see you have sendinblue academy on your website. Is it free to join? What is the recommended audience for it? If I join and get certified, what can I use the certificate for? \u000a \u000aThanks in advance for reading and answering my message. I look forward to be your loyal long term customer.\u000a\u000aRegards, Ida

Question

I heard so much about Sendinblue from my IT company and my developer \u002D all great stuff! So I decided to grab the deal first, and learn later.\u000a\u000aI am no knowledge of email marketing, so everyone is welcomed to enlighten me. But please can you make your answer simple for newbie to understand.\u000a\u000a\u002D When I sign up with an email address (say x), will that email address (ie, x) automatically becomes the ‘sent from’ email address in the campaign? Or, do I have an opportunity to customise my ‘sent from’ email address to whatever I like ?\u000a\u000a\u002D May I know what is a transactional email?  \u000a\u000a\u002D Currently, I use office 365 emails. They are good but lack of follow up features. So if I send an email to client and they don’t reply, I have no automatic way to follow up. If I switch my office 365 email to sendinblue, will I gain the automatic ‘if no reply then follow up’ function?\u000a\u000a\u002D can you please let me know a few  use case on using sendinblue as transactional emails.\u000a\u000a\u002D SMS marketing, am I correct to assume that they are no\u002Dreply messages?\u000a\u000a\u002D SMS marketing, can I schedule messages?\u000a\u000a\u002D SMS marketing, when I send a message, what is the ‘sender’ name? Can I configure that?\u000a\u000a\u002D IMPORTANT: Can sendinblue help to solve my CRM headache? Currently, when I book in a client, I had to manually send a text on the day they contact us, send an email on the day they contact us, send a text (x)hrs before the appointment date, send an email (x)hrs before the appointment date, and send a text on the day of the appointment date. This is 5 manual actions for 1 appointment. This is too much! I am very much looking forward to automate that. Can sendinblue take care this for me? If not, do you know anything that may help?\u000a\u000a\u002D When I send emails, can i embedded my video in emails? I just bought Adilo (appsumo deal, a video hosting service) and intend to host my emails there. Can my Adilo videos in my email campaign?\u000a\u000a\u002D any known issues from recipients end? For example, unable to view embedded videos or images on certain browsers, certain email client can’t receive emails etc.\u000a\u000a\u002D some of my clients can’t read, can I embed audio players in my email campaign? If so, what player do you support?\u000a\u000a\u002D what is the minimum number of emails per campaign? \u000a\u000a\u002D IMPORTANT:  For my appointments follow up flow, the date trigger is based on the appointment date. And the appointment date differs, so we have to work backwards from a set date (ie, a few days before the event). If this is the case, what is the best way to set up this flow?\u000a\u000a\u002D I see you have sendinblue academy on your website. Is it free to join? What is the recommended audience for it? If I join and get certified, what can I use the certificate for? \u000a \u000aThanks in advance for reading and answering my message. I look forward to be your loyal long term customer.\u000a\u000aRegards, Ida

Allyson_Sendinblue · Answer

Hi Ida!\u000a\u000aThank you for your questions, I will try my best to answer them.\u000a\u000a1. You can set up multiple sender emails from one account. There is no limit for multiple sender emails. So to answer your question, yes you can use multiple sender domains.\u000aYou can read more about verifying a domain on Sendinblue here: https://help.sendinblue.com/hc/en\u002Dus/articles/115000185270\u000a\u000a2. You can learn about transactional emails here: https://help.sendinblue.com/hc/en\u002Dus/articles/208858829\u000a\u000a3. You can learn about following\u002Dup and marketing automation here: https://help.sendinblue.com/hc/en\u002Dus/articles/211858785\u000a\u000a4. You can learn about SMS marketing campaigns here: https://help.sendinblue.com/hc/en\u002Dus/articles/208857629 and how to reply to SMS responses via email here: https://help.sendinblue.com/hc/en\u002Dus/articles/360020019900\u000a\u000a5. Again, you can learn about how to schedule your SMS marketing campaign and personalize the name of the sender here: https://help.sendinblue.com/hc/en\u002Dus/articles/208857629\u000a\u000a6. You can learn how to create a CRM task on Sendinblue here: https://help.sendinblue.com/hc/en\u002Dus/articles/360019727819\u002DCreate\u002Da\u002DCRM\u002Dtask\u000a\u000a7. You can learn about inserting videos in your newsletter here: https://help.sendinblue.com/hc/en\u002Dus/articles/208692209\u000a\u000a8. There is no minimum number of emails per campaign. You can send to however many recipients you’d like as long as you have enough email credits there. \u000a\u000a9. You can learn how to create a marketing workflow template here: https://help.sendinblue.com/hc/en\u002Dus/articles/208776449\u000a\u000a10. You can read more about Sendinblue Academy here: https://www.sendinblue.com/academy/\u000a\u000aIt’s free to complete and you do get a certificate afterwards. It’s a very informative learning opportunity.\u000a\u000aHope all of these resources help!

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