Verified purchaser
Disappointing Dubbing Quality and Post-Purchase Support
I purchased Sendr primarily because I was looking for a useful tool to automate the dubbing of first names for my online shop. This was a crucial feature for my workflow, but unfortunately, the software completely failed to deliver on its promises.
Here are the main issues I encountered that make this tool unusable for me:
==> Terrible Dubbing Quality: The quality degradation after using the dubbing mode is glaringly obvious. Even when starting with a crisp high-definition 1080p video, the final result is extremely poor. The entire mouth area becomes completely blurry and out of focus. It looks highly unnatural, and your viewers can immediately tell that the video is not original and has been artificially manipulated.
==> Unreliable Customer Support: The customer service experience feels like a bait-and-switch. The support team is fast, responsive, and incredibly friendly before you make the purchase. However, once you become a paying customer, you are left waiting a very long time when you have urgent support requests. They promise to help you, but ultimately, you are just left out in the cold without any actual resolution.
Because of the terrible video output quality, this tool is completely useless for my business needs and brings me absolutely zero value. I am giving it 2 Tacos strictly because the poor visual quality makes it completely unusable for any professional purpose. I cannot recommend it in its current state.
Dave_Sendr
Edited Jun 29, 2026Hi Dominik,
We've reached out to arrange a call today with John (my co-founder) and hope we can jump on to understand what you are seeing in lipsync videos since that sounds very unusual and help you gain the impact you were looking for in ecommerce.
I've seen the workflow you shared via email thread and for reference, we were offering to help build this out with a fractional automation engineer we collaborate with, to help you as this isn't a standard support offering (certainly not scalable for LTDs) - but one we were looking to support you on as the ecommerce workflow is not as out-the-box as our outreach capabilities.
Do let us know if there is a time you can make - our automation engineer is based in Argentina which I think has impacted response times and is fractional with us - but John (my co-founder) is UK based so easier to align with the DACH region, and has personally offered to jump on and help you today if you are available?
We would also like to understand what is happening with your video production pipeline - typically the only action that needs fine tuning is the voice clone. Once you have a good voice clone, the lipsync itself layers on beautifully and the whole experience is imperceptible - which makes me wonder if you are experiencing something your side we don't typically see.
We hope to turn around this review - as an incredibly hardworking, lean team we have worked relentlessly hard since launching last year to support each of the thousands of users onboarded to Sendr because we care about customer success, as you'll see in the reviews here. It's often the case that when you attempt to go over and above (e.g. outside of core support processes) to help, in this case with our automation engineer, that things can perhaps move more slowly when you're running at the scale we are with the lean team we have in place, but it's not for lack of caring, building processes to handle the typical workflow scale, or attempting to lean in for more complex scenarios.
Please let us know if / how we can demonstrate this to you from here, and we would like to resolve your experience of the lipsync personalisation - since the ability to generate this in Sendr, and send these videos at scale which play in DMs is a unique capability of Sendr.
Best,
Dave