Verified purchaser
The CS you're seeing here on sumo is the CS I'm getting behind the curtain as well. They are actually listening to and addressing concerns behind the scenes, as well.
Sendr's customer service team is unmatched. They reply within 24 hours, which has been a nice surprise.
Their sequencer and campaigns, once explained, is useful and helpful for managing leads but difficult to understand within the automation builder itself. Would love to hand the setup to a co-pilot built within the platform to manage and monitor that (if not API access for external agents to take the wheel).
There are still some bugs (at least one bug pops up per session), which is why I can't give it 5 stars.
As I understand it, Channels play a huge role in ease of use, that I currently cannot experience due to it not being plan. As they build more connections between Sendr and external platforms like Pabbly or Zapier, etc, this might change.
Overall, my previous review was based on lack of understanding, not the platform abilities.
They are growing and it shows. I'm sticking around with hopes that they don't hide their growth behind a subscription paywall a year from now.
This team has my trust, which I don't give out to platforms that come through Sumo. They've done everything in their power, so far, to keep the user happy and excited about what is and what will come.
I'm not easy to impress so my 3 stars equate to a 5 star review. They'd have to do something off the charts (turning Sendr into a super agent or something) to get more than that.
Dave_Sendr
Edited Jun 17, 2026Hi Tectonic,
Could you please reach out via support and book in a call so we can understand the flow you are trying to achieve and how to build this in Sendr (including our automation builder).
If there is a specific connector missing in the automation builder, we can look at supporting this / adding this in, but out the box you can:
- Enroll contacts in to an enrichment or personalisation sequence in Sendr
- Push those contacts on in to a sequencer or CRM with all the personalisations you created (e.g. AI enrichment, lead scoring, found email, found mobile, email copy, video page, voice page etc)
- Then send engagement notifications on to your sending platform of choice (e.g. as a prospect lands on their landing page, that signal can also be sent across to trigger a next step)
We're also moving connection actions in the automation builder in to the sequence soon so this is even more obvious.
The API and webhooks are two-way, not just a content-creation trigger. You can push data in (create/update contacts, build sheets, trigger enrichment), kick off a sequence for a specific contact from your own system (say, when a CRM deal stage changes), and receive events back via outbound webhooks to any endpoint you choose — page views, video plays, enrichment completed, sequence status — with signed payloads you can verify. It also connects to Make and Zapier.
The full, live reference is at https://api.sendr.io/docs, where you can see every endpoint and webhook event up front — so you can confirm exact scope rather than testing.
So already above we're combining the features you would expect in a Clay, Freckle, Sendspark etc via our API/Webhook/Automation Builder in Tier 3, then add in the world class waterfalls and best in class B2B contact database, chrome extension...
Please book in a call with our Success team so we can help you get setup properly.
Dave