I've been trying to get help from support for over 3 weeks on UI issues and a continued decay in the quality of the tool. After emailing several times and waiting 3 weeks on trying to resolve the issue, I've officially given up with this tool.

The original LTD deal was supposed to match the tiers you originally paid for, however they changed the naming convention of tiers and didn't honor new features like number of reports without a paid subscription. I can understand not providing LLM features due to costs, but even basic features like reports are pretty stripped back when compared to any of the higher tier plans they have now. Further to that it seems like LTD customers are getting poor customer support.

This past week some of the GA4 reporting simply broke and hasn't worked in over a week . Support quality is pretty abysmal so I wouldn't dare go for a paid subscription.

Now I'm left scrambling for another solution right at the end of month reporting for my client. It's simply not reliable enough to use in any real way in a production setting.