Q: 6 months...
and account getting deleted. what a joke
Josh_SerpWatch
May 15, 2024A: Hi Ewokee, great concern,
This is only if you don't login for 6 months - as our infrastructure is automatically consuming costs we need to a way to ensure idle account that people forgot about are not consuming resources. Of course if it causes any issue we can resolve in customer support and turn back on!
Hey Ewokee,
We updated info for clarity!
Inactive/abandoned accounts that have not logged in or taken any action in a 6-month period are subject to frequency reduction
Keyword check frequency reduction will not be initiated without prior notification. Customer can revert back at any time.
Thanks for feedback!
d36e8d08863e4d6eaa58837d2e66ed32
Verified purchaser
Just to confirm: if we don't login in 6 months, we don't lose our lifetime account? You will turn our account back on?
Jarrett_AppSumoPLUSVerified purchaser
That is correct Sumo-ling. You will not lose your LTD.
MyFutureBusinessVerified purchaser
Will users be emailed a warning before account closure so they can login to maintain continuance?
Account will never be closed - we will email multiple times before any changes are made to give plenty of notice.