Support is non-existent. Certificate designer is horrible. Too many ads and branding of their service all over the place. I was really eager to try it out but it turned out to be a huge sh*t show. Sertifier team if you reading this, HELP ME!!!
Founder Team
ege_yalcinkaya
May 9, 2024
Hi sum0lin0, can you briefly explain the problems you've encountered? I'll help you solve them. You can directly reach out to me at ege@sertifier.com. Looking forward to your message.
Le doy 5 tacos. Es un excelente producto, facilita el envió de certificados a un grupo masivo de estudiantes de una manera fácil y personalizada.
Sin embargo, no sé, porqué en el correo no puedo colocar mi logo, si ya tiene al pie de pagina la marca de sertifie y también está incrustada en los certificado. Por lo cual veo excesivo el uso de su marca en el correo electrónico.
Espero sigan añadiendo nuevos modelos y también el uso de fuente de colores.
I really wanted to give Sertifier the full 5 tacos but some frustrating issues and a defensive response from the CEO has meant that we can't use this and I'll explain why. Before I do, I have to say thank you to Ege and Ceyhun who both responded professionally and helped resolve many of the issues we had.
We tried the LTD with 10 codes for our worldwide training organisation. We train teachers worldwide and up until recently, our certificate system was largely manual. I wanted to create an automated system, saw the deal for Sertifier and though, yes! That's the very thing for us.
The platform itself is great, there are a few issues with it - as expected for something in the first years of existence.
The first issues we had, which were resolved, were with the Zapier integration. We had some minor issues but the major one was with the action sets which lacked rich response information. We fed all this back to the team and they did make some great improvements.
The major turn off for us is the verification page. Even with 10 codes, the actual customisation of the page is very limited. For us there is a big issue with what the general public get to see and use on that page.
As an awarding body with accreditation from third party organisations, we have to protect the certificates that we give out as much as possible. We have a duty to protect the accreditation that we receive, our IP and the value of the awards that we give to our students.
Unfortunately, the verification page has a section in it which is visible to anyone, no matter whether you are the recipient of the certificates and badges or a member of the public who is checking the credibility of the recipient. Having that section there means that anyone can download a PDF of a certificate and click the LinkedIn button to add that credibility to their LinkedIn profile.
For us, in an industry which is working hard to tackle qualification and certificate fraud (Google it, it's a thing!), having a verification page which allows anyone to download someone else's certificate and create a credential automatically on LinkedIn is a step backwards. Yes it is possible to screenshot, yes it is possible to circumvent measures but that doesn't mean we shouldn't try.
I posted my feedback on the private FB group. What was meant as an explanation of our needs and frustrations was taken as criticism by the CEO. I was asked to "Please refrain from directly criticising already working structure and instead I humbly request from you to try the app with initial receivers and hear about their comments/feedback". We tested it, we had concerns and we were not prepared to send something out to our students with those concerns unaddressed. Experience has taught us this.
It's genuinely the first time I've had that reaction to feedback aimed at helping something become better and is completely different to all the other providers we have worked with, especially here on AppSumo. This one just wasn't for us.
Founder Team
helva
May 9, 2024
Hi Gary,
Once again I would like to propose my sincere gratitude for your detailed comments and feedback. I am honored to hear your thanks to our team members individually. As all members of our team communicate in all communication channels, and some comments sent to you via different teams belong to me; thank you again.
As a reply to this flow, I kindly request from you to add my latest...
I run a school in France and I find the concept of Sertifier very good. On the other hand in practice it is very difficult to use. The software is full of bugs or limitations. That's a pity.
Verified purchaser
Great idea, poorly executed!
Support is non-existent. Certificate designer is horrible. Too many ads and branding of their service all over the place. I was really eager to try it out but it turned out to be a huge sh*t show. Sertifier team if you reading this, HELP ME!!!
ege_yalcinkaya
May 9, 2024Hi sum0lin0, can you briefly explain the problems you've encountered? I'll help you solve them. You can directly reach out to me at ege@sertifier.com. Looking forward to your message.
Share Sertifier
Verified purchaser
Excelente producto
Le doy 5 tacos. Es un excelente producto, facilita el envió de certificados a un grupo masivo de estudiantes de una manera fácil y personalizada.
Sin embargo, no sé, porqué en el correo no puedo colocar mi logo, si ya tiene al pie de pagina la marca de sertifie y también está incrustada en los certificado. Por lo cual veo excesivo el uso de su marca en el correo electrónico.
Espero sigan añadiendo nuevos modelos y también el uso de fuente de colores.
Share Sertifier
Verified purchaser
Frustrating issues and lack of listening skills
I really wanted to give Sertifier the full 5 tacos but some frustrating issues and a defensive response from the CEO has meant that we can't use this and I'll explain why. Before I do, I have to say thank you to Ege and Ceyhun who both responded professionally and helped resolve many of the issues we had.
We tried the LTD with 10 codes for our worldwide training organisation. We train teachers worldwide and up until recently, our certificate system was largely manual. I wanted to create an automated system, saw the deal for Sertifier and though, yes! That's the very thing for us.
The platform itself is great, there are a few issues with it - as expected for something in the first years of existence.
The first issues we had, which were resolved, were with the Zapier integration. We had some minor issues but the major one was with the action sets which lacked rich response information. We fed all this back to the team and they did make some great improvements.
The major turn off for us is the verification page. Even with 10 codes, the actual customisation of the page is very limited. For us there is a big issue with what the general public get to see and use on that page.
As an awarding body with accreditation from third party organisations, we have to protect the certificates that we give out as much as possible. We have a duty to protect the accreditation that we receive, our IP and the value of the awards that we give to our students.
Unfortunately, the verification page has a section in it which is visible to anyone, no matter whether you are the recipient of the certificates and badges or a member of the public who is checking the credibility of the recipient. Having that section there means that anyone can download a PDF of a certificate and click the LinkedIn button to add that credibility to their LinkedIn profile.
For us, in an industry which is working hard to tackle qualification and certificate fraud (Google it, it's a thing!), having a verification page which allows anyone to download someone else's certificate and create a credential automatically on LinkedIn is a step backwards. Yes it is possible to screenshot, yes it is possible to circumvent measures but that doesn't mean we shouldn't try.
I posted my feedback on the private FB group. What was meant as an explanation of our needs and frustrations was taken as criticism by the CEO. I was asked to "Please refrain from directly criticising already working structure and instead I humbly request from you to try the app with initial receivers and hear about their comments/feedback". We tested it, we had concerns and we were not prepared to send something out to our students with those concerns unaddressed. Experience has taught us this.
It's genuinely the first time I've had that reaction to feedback aimed at helping something become better and is completely different to all the other providers we have worked with, especially here on AppSumo. This one just wasn't for us.
helva
May 9, 2024Hi Gary,
Once again I would like to propose my sincere gratitude for your detailed comments and feedback. I am honored to hear your thanks to our team members individually. As all members of our team communicate in all communication channels, and some comments sent to you via different teams belong to me; thank you again.
As a reply to this flow, I kindly request from you to add my latest...
Share Sertifier
Verified purchaser
The concept is good but it's not working well
I run a school in France and I find the concept of Sertifier very good. On the other hand in practice it is very difficult to use. The software is full of bugs or limitations. That's a pity.
Share Sertifier
Verified purchaser
An affordable solution to make digitize certificates
Things I like about this tool.
A couple of things I like about this software is that it allows to bulk generate and track digital certificates.
It has some decent templates and can use more designs.
Apart from certificates, please can issue badges too. Which is quite new and interesting.
I wish they integrate some blockchain-level tech too.
Things that can be improved
1) Too much branding on the verification page about sertifier
2) Not truly Whitelabel
3) Limited templates
4) Editor is limited
This tool should not be missed.
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