I originally bought Tier 3, but yesterday upgraded to Tier 5. If they can sort out the problems, this really is a superb product.

But it is a bit buggy right now. For example, when doing an agenda, it missed out some numbers (skipped from 12 to 14 for example). There was another time I couldn't change the agenda at all. And then there's the memory (just call it "recordings") and backstage system. It seemed to get really confused and recorded 12 hours of rubbish and I completely lost the recording that I wanted. And when I was on tier 3 it seemed to stop me from launching my 6 available events (webinars).

Now you can accept these issues at times and upgrading shows that I believe it'll get there.

But the start point has to be support: it's abysmal. I've send mail upon mail about some issues - particularly the issue with being unable to launch webinars that were within my quota. And I sometimes get a reply. And I sometimes don't get anything at all.

The biggest problem right now is support. Dev, I'm sure, are doing what they can, but support is where Sessions need to be putting their efforts.

I'm giving it a 4*. Really, with the support as it is, it should be 3*, but I can't justify that for a product that will become so important to me. I do believe it'll get there. Don't prove me wrong Sessions!