phil67phil67PLUS
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Member since: Nov 2021Deals bought: 60
4 stars
4 stars
Posted: Jan 25, 2024

Great promise .. but not there yet

I originally bought Tier 3, but yesterday upgraded to Tier 5. If they can sort out the problems, this really is a superb product.

But it is a bit buggy right now. For example, when doing an agenda, it missed out some numbers (skipped from 12 to 14 for example). There was another time I couldn't change the agenda at all. And then there's the memory (just call it "recordings") and backstage system. It seemed to get really confused and recorded 12 hours of rubbish and I completely lost the recording that I wanted. And when I was on tier 3 it seemed to stop me from launching my 6 available events (webinars).

Now you can accept these issues at times and upgrading shows that I believe it'll get there.

But the start point has to be support: it's abysmal. I've send mail upon mail about some issues - particularly the issue with being unable to launch webinars that were within my quota. And I sometimes get a reply. And I sometimes don't get anything at all.

The biggest problem right now is support. Dev, I'm sure, are doing what they can, but support is where Sessions need to be putting their efforts.

I'm giving it a 4*. Really, with the support as it is, it should be 3*, but I can't justify that for a product that will become so important to me. I do believe it'll get there. Don't prove me wrong Sessions!

Founder Team
Savian_from_Sessions

Savian_from_Sessions

May 9, 2024

Hey phil67,

Thank you for your review. You are right about issues and support. We know we are not there yet, and we apologize for the inconvenience.
Our main goal is to refine the product based on your feedback. Being a small team sometimes means slow support, but I assure you we filter all the emails and we build a backlog based on them. You probably know the drill; responding to all the questions is hard, but we are extremely dedicated to doing it. Sessions is maturing, and all the departments are evolving. AppSumo played an essential role, and in the following months, the product will be in a much better shape. Ride with us!

Thank you! 🙏

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