realjontuQ: Is there still support for Shorby or is it dead?
Like in the editor... I don't have the option for video blocks or custom CSS or to hide the footer... Grok says I'm supposed to have all kinds of advanced features that simply don't exist in my version of Shorby, and I have the lifetime agency upgrade, suggesting my account was not migrated to the latest version of Shorby.
And where are these widgets that we "need", per the December 2019 update (Posted February 9, 2023)?
It takes forever and a half for support to get back to questions asked via chat. It's almost like Shorby is run by one or two people. And there haven't been any new updates in years. Beacons.AI looks like an attractive alternative at this point... which is a shame. I really love Shorby and was looking forward to fresh new updates.
Shorby.com
Oct 29, 2025A: Hello @realjontu, thank you for your questions and feedback! We appreciate your continued support of Shorby 🙂
At the moment, we’re not releasing new updates to the existing features and do not launch new ones. However, the platform remains fully functional and supported, and all core services are up and running as expected.
We do not have custom CSS integrations, and videos playing on the page are not available at the moment. It is not ‘your version of Shorby’ as Grok says, it is the current version of the platform. You get all the benefits and updates as the Lifetime user.
Our support has already reached out to you in the chat to assist directly with your account and ensure everything is working properly on your end. Support replies within a few hours, we notify about it after your first message. Did you recieve our responses?
We understand your concerns about the lack of recent updates and truly value your loyalty as a lifetime agency user. While we don’t have new features planned for now, our small team is committed to keeping the existing service stable and reliable for you and your clients.