ShortySMS Reviews

As long as Twilio is involved don't expect anything good but expect a huge bill and no refunds, ever.

Twilio will charge you for every single click-through, sometimes even for just logging in and they do a lot of dodgy stuff behind the scenes-that's how they got the monopoly on the market.

Might be good but their practices are awful.

I've been using this tool, and it's been fantastic! It has significantly improved how we manage SMS messaging for nonprofits and other organizations we work with. However, I’m curious about why I can’t recommend the tool for purchase outside of AppSumo.

Additionally, a small suggestion—while Twilio is a great option, it would be beneficial to offer alternative SMS providers and integrate WhatsApp to help reduce rising SMS costs. Overall, this tool is excellent and very user-friendly!

Bad design. although the system works when paired with Twillio and properly configured.
There are many missing features, nothing on the roadmap, no support, and a useless FAQ chat. When manually removing a contact, they're not accounted as an opt-out stat on the Campaign page.

Now I could live with all of that; however, the final nail in the coffin was when I sent out 4,500 texts and the inbox was getting filled up with either the Trigger word, unsubscribes, or other messages, and I could see how after x-amount, was simply removing them messages from the inbox and the number of notifications would go down. Now they're inaccessible contacts. Did they reply with the trigger word? Did they unsubscribe? Did they have a question? All those messages simply vanished.

Unfortunately this will only lead to more and more unintentional Spam SMS campaigns. Deserves the second taco for at lease functioning somewhat. Cost us a TON of money in the process. A reply would be greatly appreciated.

A good product at that price.

We bought this product about two years ago. It used to be such a neat tool ever since Twillo got involved, it has been very hard to use and a waste of time.