Innovative Platform, Overbranded
I just requested a refund for my tier 3 purchase after much deliberation and experimentation with the platform. I love the current capabilities and the road map, but like many others mentioned here the Shoutout branding in the recorder link, intro videos, outro videos and bumper all were too much for us. Too many Shoutout links and footers.
Dan, I wish you and your team the best with the project and network you are building. But I think it's important to know that many of us long time Appsumo customers recognize that we are paying to be beta testers of evolving products. (Hopin LTD member from day 1).
The most responsive companies value the input on these pages as a part of their feedback loop. I hope you too choose to do the same. None of us are here to argue.
I wanted your platform to work exactly as it does. I just wish I could turn off every reference to your company and replace it with my own, for brand continuity for my user , true white label. I'd pay extra on top to no be forced to promote your brand, while providing valuable feedback (as I did experience minor bugs). However, I value the power and configuration options within the simplified, easy to navigate dashboard.
Dan_ShoutOut
May 9, 2024Thanks so much for your feedback, yes there was a lot of confusion about the branding and fake news 😀. Most of the branding you mentioned can be removed except for the small logo on the upload link and a small footer on the email. A couple of our standard templates have our branding but the whole point of ShoutOut is that it is completely customisable to make brand compliant videos. It does seem a few people want a fully white label solution and we support that but not on a LTD so feel free to sign up for an account on our site if that’s what you need. Most of the feedback about our branding, including yours, was unfortunately because of not understating how to remove it rather than it not being able to be removed, which is a real shame for anyone who refunded. We would love some constructive feedback to listen to of course, that’s why we used appsumo. However, I don’t think we got any actionable insights from this launch which is also a real shame. except for people wanting a white label solution cheaper than we offer it for.