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Q: I've just picked up Tier 2, but am really struggling with the Profile Sync features.

I've previously used Chrome and, as a freelancer with lots of different clients, I had profiles set up for:
— Personal
— Work (Profile 1)
— Work (Profile 2)
etc.

I've tried to migrate these across. The bookmarks have transferred successfully for 'Personal' as intended. But when I go to the person icon in the top right, Sidekick says 'Not Signed In'. I see no 'Log in' option anywhere, and when I go to the Sidekick settings for that workspace, it's locked to the email account I used to purchase the LTD through AppSumo.

I've tried creating a new workspace and selecting the 'Import data from other browsers' option, but it does nothing after I select which profile I want to import.

PeterBaumannMar 26, 2024
Founder Team
Julia_Sidekick

Julia_Sidekick

May 15, 2024

A: Hi there!

'Not Signed In' is a visual bug that will be solved in the next update. However, it shouldn't cause any issues. Please contact us via the built-in chat on the new tab page (the dialog icon) so that we can help.

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Verified purchaser

Posted: Mar 26, 2024

Sorry, no way to edit my question. For clarify, the 'Personal' profile in Chrome did not use the same email address as my Sidekick/Appsumo login.