Q: Is Simplebase still here?
I bought the offer and thought it was a return, since I saw many old reviews. But after needing support, sending a message here and being completely ignored, I believe Simplebase is no longer around.
Has anyone received any feedback?
Noah_MosesPLUSIt's a red flag when a support service is no longer provider response to customers on their main website or here.
cgoumas2PLUSEspecially when the company is a "ticket and kb company"
110380397341080972042
Verified purchaser
100%!
Almost a week has gone by and I have yet to get a reply to my multiple requests for help. The shameful part is the they don't even have the decency to send an acknowledgement that says "we've received your submission and will get back to you in X time frame.
Thankfully, AppSumo has a pretty liberal return policy for Plus Members.
117486808735723559144I am partially satisfied, I have unanswered questions. But I have already marked on the calendar the deadline to return them if they disappear.
kranzPLUSVerified purchaser
I encouraged AppSumo to reach out to SimpleBase as they were not being responsive to questions, so I'm sorry to see they have not bothered to engage with us further. Very disappointing as a purchaser who initially had plans to use their platform for a new website being planned.
virdeeVerified purchaser
Same... completely non existent support. Radio silence.
e12d7ba963894cbea0a16d382a4a499fVerified purchaser
Same, we have an issue with emails being sent multiple times to clients and clients are getting so annoyed with us and we cant do anything as Simplebase dont reply to anything. Can App Sumo reach out and help us get some kind of update as this is concerning that a support product dont even support their own product
kywong85Verified purchaser
I have totally no issue after purchase this LTD. Everything was setup easily and truly a no-brain setup process. However, I hope the developer could just reply and said "Hey, I am still alive!".