Thank you for your detailed feedback. I truly regret that your experience with SimpleDMARC did not meet your expectations. Let me address your concerns directly:

Error Message and Domain Addition Issues:
We sincerely apologize for the inconvenience caused by the connection error. This issue could be due to a temporary network or server configuration issue. Our team is already investigating this to ensure it doesn’t happen again. We are committed to providing a seamless experience for our users.

Typographical Error ("farwarder"):
You are absolutely right—such errors are unacceptable and undermine the trust in our platform. This was an oversight, and we will ensure it is corrected immediately in our tool and documentation.

Unlicensed Windows and Video Quality:
Your feedback about the video and presentation is well taken. We understand that professionalism in every detail is critical, especially for a tool that aims to improve security and trustworthiness. We will revisit all our materials to address these shortcomings.

Regarding Your Refund Request:
We respect your decision to request a refund and will process it as per AppSumo’s refund policy. Please reach out to their support team to finalize the process.

Once again, we apologize for not meeting your expectations. Your feedback will help us improve, and we hope to earn back your trust in the future. Thank you for giving us the opportunity to serve you.