Q: Heatmaps Limitations? Multiple Websites and Users Management Improvement?
Hello,
Could you please clarify these points?
- When I initially purchased SiteBehaviour, I understood that heatmaps were unlimited. I now notice a limit of 50 per site. Was this added recently or was it already present?
- What does the 50 heatmaps limit represent? Is it automatically generated or can we manually select which pages benefit from this feature (I couldn't find anything about this)?
- Unlimited heatmaps require a Tier 6 (of 7) at $999. This price difference is really significant - could you please explain the logic behind this limit when videos are unlimited?
- Management of multiple websites and users in a single workspace is quite basic and not very practical. Do you have any improvements planned at this level, such as adding a folder system, filters and more advanced organization features?
Thanks for your attention!
Kiran_SiteBehaviour
Nov 27, 2024A: Hi there,
Thank you for reaching out.
1) 50 heatmaps per site were already present since the beginning of campaign.
2) As of now, the portal does not allow the selection of pages for heatmaps, therefore all pages are automatically tracked under heatmaps. But in our upcoming heatmaps2.0, you will be able to choose the pages which benefit from this feature.
3) Between tier6 and tier7, there is big jump in the visits per month from 3M to 7M visits per month.
4) SiteBehaviour treats workspaces as independent entities, managing their own billing, clients, users, and websites. While a nested folder structure is in pipeline, the fine-grained permission system can help you effectively manage websites and users in the meantime.
I hope I am able to clarify all your questions. Please feel free to let us know of any other concerns.
Thank you,
Kiran.
seb2022PLUSThank you for your reply. However, regarding point 3, there seems to be a misunderstanding - I wasn't asking about the difference between tier 6 and 7 or the number of visits. My question was specifically about why unlimited heatmaps require such a high-tier plan ($999) when videos are already unlimited in lower tiers. Could you explain the reasoning behind this pricing structure?