A: Thanks for your question!

When we first launched on AppSumo, the response was overwhelming 🚀. We were still new in the market, and many support requests required direct attention from the developers. Our initial support setup wasn’t strong enough, and as a result, some questions were missed.

Since then, we’ve completely revamped our support system with an internal ticketing process and now guarantee responses within 24 hours.

We’re back on AppSumo because, apart from those early support hiccups, users loved SiteBehaviour, and over 3,000 AppSumo customers continue to use it actively. This is now our 3rd campaign, and we’re focused on delivering both great features and reliable support.