SiteBehaviour Reviews

I'm really liking the tool itself, but customer support is one of the biggest things when I'm trying a new software. I've tried to submit a few support tickets with simple questions (because there's practically no documentation), but the live chat is never live (and doesn't seem to actually submit a support ticket like it's supposed to) and the support ticket function just glitches and never submits a ticket either.

If I can't get support, I lose some faith in the tool as a whole. It means if something does go wrong, I can't get actual support. As much as I like the tool, I can't get support, so that's a couple tacos in the trash, sadly.

That said, the tool itself has been great. It does seem to exclude bots, and it's much easier to navigate than Google Analytics or some of the other tools I've tried. I do wish there was some SEO analytics integrated, but overall, the tool itself is good.

Waiting weeks for a response was reason enough to refund. But if you want a second reason, software no longer works when installing the code. You can reach out to support, but then again, they don't respond.

You'll find the good reviews were left during the launch, when the team was quick to reply, but now they're unresponsive.

Unfortunately, I have to confirm what Yaiza wrote, the service does not work at all: unlike him I have no terms of comparison since -though I bought it some time ago- I have had the opportunity to use it only now. I must confirm that although I followed the instructions for installing the script in the header section the service does not generate any data. Very disappointing! I then contacted via chat the customer service department, which to date has not responded to me. I hope this is not what it seems...

Sitebehaviour worked well initially, with a smooth interface and an easy-to-use visitor tracker, but things started going wrong a few weeks ago. The live chat feature has disappeared, and no one has responded to my emails. During the launch, the team was quick to reply, but now they seem unresponsive.

The product is fine. The biggest thing that bothers me is the it blurs all information my contacts enter in the fields on my website. Name, zip code, name of business - everything. Where as my other screen recorders show all except phone number & email.