Q: First of all I want to say that Sitejet, unlike some other deals, is a very mature and established product.
In fact, it's what I used to create my agency website that is live till this day.
That said, I did have to move away from the tool because at the time the CONTACT FORM only worked (sending) if HOSTED on the Sitejet platform. When you EXPORTED the website to host on your own hosting, the contact form unfortunately would stop working.
Has this been addressed? Hope it has! :)
Thank you and congrats on your AppSumo launch!
Franzi_Sitejet
May 15, 2024A: Hey RM_www.FYI.to,
thank you for your kind words! 🙏 Happy to see a fellow Sitejetter here 😊
Regarding your question about the contact form and its functionality: In order for the form to work as it does in Sitejet, you need a backend and features like email functionality. When you export a site, you will get all the files and the code from the website. Unfortunately, this code does not include our backend...so you will need to add a contact form to the site once you exported it.
Hope that makes sense and that it explains the issue 😊
Hey RM_www.FYI.to,
thank you for your kind words! 🙏 Happy to see a fellow Sitejetter here 😊
Regarding your question about the contact form and its functionality: In order for the form to work as it does in Sitejet, you need a backend and features like email functionality. When you export a site, you will get all the files and the code from the website. Unfortunately, this code does not include our backend...so you will need to add a contact form to the site once you exported it.
Hope that makes sense and that it explains the issue 😊
RM_www.FYI.toI'm considering using Sitejet again in combination with Plesk VPS (Ubuntu) that comes with all the "backend" (mail, php, etc.) preinstalled and activated.
Will the contact form work in that case with a simple upload of the previously exported files? Or is further coding required?
I really would like to make this work in the simplest form possible. :)
AndreV_SitejetHey RM_www.FYI.to,
Happy to help you here. 🙌
It is possible to use Sitejet with its full features on PLESK. However, this extension is only available via PLESK itself. The export function on contact forms and collections is still not available as these are dynamic elements connected to Sitejet directly. Would you mind if I ask why you do not want to host with Sitejet? Maybe we can assist you on this decision?
Thank you again for the great questions! Let us know if there is anything else that we can help you with! If you check out Sitejet, please leave us review here on AppSumo 🙃
Best Regards,
André // Sitejet Team
ckweb
Verified purchaser
Well, I may see a case for concern regarding this: when a client commissions you to build their website, they typically expect to own the final product in the form of the website files themselves, including the right to the images used, written content, etc. This would also include their website's forms.
How do you now start explaining to a client that they will 'need' to host with SiteJet, which was previously just part of your hidden 'white-label' toolbox, in order for their web forms to work without any modifications or coding? The client will then ask you, "Wait, who is SiteJet, and what does any of this have to do with our website forms?"
It may even feel like the designer has intentionally crippled a client's website perhaps in spite when no foul play was ever intentionally intended!
Generally designers don't enter a client relationship with the expectation that they will leave, the client will (rightfully) expect everything you develop for them to work wherever they host things, including whatever forms their site has. So, for web designers using SiteJet, such a thing would/should be (considered as) a routine and straight-forward affair.
Perhaps some sort form export kit might be useful for SiteJet developers to have to help transition their clients out of the platform so they don't struggle with a partially-working website. Else, the designer might end up working double to help their clients fix what they would understandably see as a broken site. I'm just slightly surprised that such a function-related issue has not come up with your own agency before, but hey, maybe you're just a whole lot better at client-retention! 🤣
Hey ckweb,
thank you for sharing your input😊 Actually, this is not a scenario that someone shared with us before or that we have encountered with our website clients so far. Our users are happy using the export as it is or explain to their customers that Sitejet offers a great platform to host their website themselves and speak to them about transferring their website into an independent account - which will also ensure ownership of their website.
Nevertheless, I will make sure to talk to the team about this scenario! Thanks again 🙏
garry00Hi, Hope you can help, after many weeks of trying to get contact forms working on Site jet via Plesk and exchanging emails with my host provider, I have not managed to get the contact form to work when uploading to my domain name. All I get is could not send email. So far I have been unable to fix or find a solution, Although I have managed to get a form added via an outside company.
As part of my hosting package I have Plesk "web host edition" and Site Jet included
Any help would be great
Thank you
Garry