Q: Support Turnaround Time

What is your current response time for support requests, and what are you aiming for?

schoelcoPLUSJun 17, 2025
Founder Team
ilya_skarbe

ilya_skarbe

Jun 17, 2025

A: Thanks for asking - great question!

Over the past couple of weeks, we've experienced a significant uptick in activity, leading to a higher-than-usual volume of support requests.

At Skarbe, we prioritize giving each inquiry thorough attention and personalized care, which naturally means responses can occasionally take slightly longer than usual. Typically, our current response time ranges from a few hours to within 12 hours, depending on complexity and request volume.

If your request is urgent or requires immediate attention, please don’t hesitate to clearly indicate this in your message here on AppSumo or email us directly at support@skarbe.com. We monitor our support inbox closely, committing to responding within 12 hours maximum.

We actively track our communication metrics and are continually improving our response effectiveness and customer satisfaction. Your patience and feedback genuinely help us grow!

Hope this clarifies things - please let us know if there’s anything else we can assist you with right away!

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Posted: Jun 17, 2025

Okay. I requested support from an email that is not my account email because I used an alias address to sign up, which is actually what I contacted you about. I need to change my account email. Please review my request from schoelco. I would greatly appreciate it!

Founder
Posted: Jun 17, 2025

Got it - thanks for clarifying!

We'll check out your request from <<schoelco>> right away and help you update your account email. Appreciate your patience and will be in touch shortly!