Hi,

Thank you very much for sharing your feedback, and I'm truly sorry for the inconvenience you've experienced. I completely understand your frustration, especially regarding the issues with uploading files and connecting through Discord.

I'm also sorry to hear that you're not satisfied with the support experience so far. It's never our intention to leave you feeling stuck or unheard. While Discord has proven to be a strong and fast-growing platform for our community and we truly do have one of the fastest response times in our space we understand it may not be ideal for everyone.

We are growing each day and building a strong, supportive community. Your input helps us improve, and we appreciate your honesty.

we also want to work directly with you to resolve your file upload issue as a priority. You can write mail to us as well. Could you provide more detail on the error or steps that led to the problem? This will help our technical team investigate and respond faster.

We’re committed to your satisfaction and hope to turn this around quickly.

Thank you again for your patience and for giving us the opportunity to make things right.