Q: Quick Question about Video Count & Monthly Quota
I'm enjoying Skoop so far, but I'm a little confused about how you count the monthly video quota. Currently, when I look in my account it says 21/60 Per Month, but I have not recorded any videos this past month so it should say 0/60 Per month. Now, I do have 21 videos recorded, but do I have to delete them to restore my full 60 videos per month quota? Thanks for clarifying this.
troy04
Jan 20, 2025A: Yeah - if you have a video (upload or record) it counts towards the monthly.
Let me find out if the monthly starts at the beginning of the month or when you activated the software. I have a meeting tomorrow and will try to find out.
If you delete a video(s) that counts towards the quota. However if you delete the video the person you sent it to can not see the video as it is gone.
But the following month the quota starts over.
Email me your account email or info so I can double-check everything.
You never know maybe there is a bug (we have been doing updates every 2 weeks) and if so we will address it. My direct is troy@thetroyagency.com
Thanks I appreciate your support!