I recently purchased your subscription and have encountered a few issues that I am unable to resolve on my end. Below is a list of the problems I’ve noticed:
1. My income/revenue does not appear in the report. -> When I change the vendor name, the system changed the date automatically to the previous year.
2. When I upload my credit card statement, it gets split into two accounts. -> They gave me one more statement to upload to cover the incident, however, I still want the to be one, this due I have two credit cards in one account, and they split it into two, I also can't fix or rename the statement. My other account name was N/A.
3. I am unable to view my support tickets. -> I only can read after the tickets was replied.
4. Uploaded statements are being misread—for example, a value of Rp270,000 is displayed as Rp270. -> CS said the AI will look into my algorithm for statements and improve the accuracy over time, I can't review the improvement made by the AI knowledge base for my account as the access is limited not for the user.

The potential is great, I'd love the simplicity, just hoping that they can fix the issue promptly, thanks!

Edited. I provided the answer to my bug above.
The review was an honest assessment, not intended to pressure the support ticket.
1. If a customer did not receive a support ticket summary after send to the company is a significant flaw in the system. Relying solely on the company without issuing a ticket for the customer creates confusion, especially when we don't know if the support ticket has been issued or how we can maintain if missed on our email.
1. A bug is a bug, whether the company acknowledges it or not. Having restricted access to edit and fix settings is a major drawback. Claiming the system improves accuracy without informing users is problematic. Users cannot determine whether the AI makes the right decisions without human oversight.

Again the review I made is for the good to the Company as sumo-lings is also benefited to the product. Hope you can improve the good job of your work, not just pressuring the customer support. Thank you.