Q: I think I was duped by old deal with this
I'm so confused. It seems like the old sms it decen is a completely different tool now. Not a sms tool but a CRM from what I see. Can you explain what happened and why you went this route? dashboard is confusing. UI/UX is still terrible looking.
SMSiT_DevTeam
Dec 1, 2024A: Let me clarify the evolution of SMS-it and address your concerns:
You're right that SMS-it has evolved significantly. The platform has expanded from being primarily an SMS tool to becoming a more comprehensive CRM solution. However, all the SMS functionality is still there - it's just now part of a larger ecosystem of communication and business management tools.
Regarding your specific concerns:
1. The transition from SMS tool to CRM:
- The core SMS functionality remains intact
- Additional CRM features have been added to provide more value and capabilities
- This allows for managing both communications and customer relationships in one place
2. About the dashboard and UI/UX concerns:
- I understand your feedback about the interface being confusing
- Would you like me to help guide you through the main features and where to find the SMS tools you're familiar with?
Could you tell me more specifically what features you're trying to access? This would help me point you in the right direction and ensure you can still use the SMS functionality you were expecting.