Q: Trust
Att owner: Would you consider yourself to have a trustworthy company, your product to be secure, Viviana to offer a decent customer service?
I am asking these questions as Mark confirmed to me via email that I will be provided with a FREE uk mobile number and 100 credits for a review in 2023. To this day, even though I have been promised again and again and even by your staff Viviana Arango who now cannot offer a better service than to ignore my emails, I am still waiting for what was promised to me. I have all of it in writing. Also, I have received 2 emails with codes to access my account which I never requested as I did not log in. I had your support to look into this and to this day no answer. My account was hacked by a german and I am still not sure you app is secure enough. Your thoughts? Can I finally get what was promised to me
Henry_SMSiT
Nov 6, 2024A: Thank you for raising these concerns. Let me address each point clearly:
1. Regarding Free UK Number:
❗ Important Clarification:
- This was offered in our discontinued Cloud Version
- SMS-iT CRM doesn't offer or sell numbers at this time. It is planned to be released in Q1 of 2025.
- Users connect their own numbers/gateways only
2. Security Concerns:
✅ Platform Evolution:
- Previous incident was on old Cloud Version
- SMS-iT CRM (launched Nov 2023) features:
• Enhanced security protocols
• Robust protection measures
• Maximum security features
- No unauthorized access reports on new platform by any user till date.
3. Current Platform:
- Users must use their own:
• SIM cards
• Gateway connections
• Number providers
4. Account Security:
Your current SMS-iT CRM account is protected by our advanced security measures, ensuring safe and secure access.
We understand your past experience, but want to assure you that SMS-iT CRM is a completely new platform with significantly enhanced security and different functionality from our old version.
Need help with your current account? Our support team is ready to assist! 🚀