4.5
Taco ratings
'Customers appreciate SMS-iT CRM for its robust features, exceptional customer support, and seamless integration of SMS, email, and social media for lead generation. Some users have noted minor issues with app speed and reliability, but these are overshadowed by the overwhelmingly positive experience. With a 4.5-star rating from 150 reviews and a 60-day money-back guarantee, SMS-iT CRM is a solid buy for those seeking a powerful marketing and sales CRM.'
AI-powered summary of customer reviews
Verified purchaser
Poorly Optimized
The most frustrating thing is that I cannot properly add a contact in the CRM. It won't save the contact info. Contacting customer support is a pain in the neck.
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Verified purchaser
Activation Failure
I tried to Activate this deal and it gives me a server error. Not activated and not working...
SMSiT_DevTeam
Dec 27, 2024I apologize for the activation issues you've encountered. We take these technical problems seriously and would like to help resolve this immediately. Could you please:
1. Contact our support team at support@smsit.ai
2. Include your account details and a screenshot of the error message if possible
3. Let us know when the error occurred
Our technical team will investigate the server error and help get your deal activated as soon as possible. In the meantime, we've logged this issue to prevent similar problems for other users.
You can also reach us through our live chat support for immediate assistance during business hours.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
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Verified purchaser
SMS-iT: A Game-Changer for Political Campaigns
If you’re managing a political campaign, SMS-iT is the must-have tool to elevate your outreach strategy. With its self-service platform and SIM card-powered MMS, SMS, and RCS messaging, SMS-iT allows you to engage voters like never before. The ability to send rich media content via MMS and RCS helps you deliver compelling messages that truly connect with your audience, while traditional SMS ensures accessibility for all voters.
What stands out is its ease of use and flexibility for creating targeted messaging campaigns. Whether you’re sending reminders for town hall meetings, polling voters, or sharing personalized calls to action, SMS-iT’s automation tools make it seamless. The platform also supports real-time analytics, allowing you to optimize engagement and monitor campaign performance. Compared to other messaging platforms, SMS-iT gives you the perfect balance of power, affordability, and accessibility.
The added bonus? The SIM card integration ensures you can maintain control over your local campaigns without breaking the bank. If you’re running a political campaign and need a robust, scalable communication tool, SMS-iT is the ultimate AppSumo find. Five tacos!
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Verified purchaser
Not Working as expected
I got the first tier, so I can automate some text messaging with the 5000 STRs (credits) each month. I used the sim option as I didnt want the extra cost of twilio. Surprise... not only does sending messages through SMS-IT drain the STRs, but so do messages I receive on my phone and messages I SEND on my phone that AREN'T through SMS-IT. According to support, there is no option to turnoff capturing these incoming texts and there is no option to purchase more STRs. Wow. My STRs are leaking daily before my eyes, and I only sent 6 messages through this platform.
SMSiT_DevTeam
Dec 20, 2024Thank you for your review of our credit system. I need to respectfully point out that there appears to be a misunderstanding about how credits are being consumed.
Our credit system is specifically designed to only deduct credits for:
1. Messages sent through SMS-IT
2. Incoming messages to your number
It is technically impossible for the system to deduct credits when you send messages directly from your phone outside of SMS-IT. The system simply does not have the capability to track or charge for those messages.
Standard Credit Usage:
1 SMS (160 characters) = 1 credit
Credits are used for multiple services:
- Text messages (SMS)
- Voice messages
- Social media messages
- Chat messages
- Fax messages
- Making calls
- Receiving calls
Important Points:
- Credits do carry over month to month - they never expire
- Email services are completely free and do not consume any credits
For text messages specifically:
- Only messages sent through SMS-IT and incoming messages consume credits
- Messages sent directly from your phone do not use any credits
- Each 160 characters counts as 1 credit (longer messages use multiple credits)
Given that you've only sent 6 messages through our platform but are seeing unexpected credit drain, we recommend:
1. Double-checking your credit usage report to identify exactly which messages are consuming credits
2. Contacting our support team with specific examples of credit deductions you believe are incorrect
As an LTD holder, while you cannot purchase additional credits, knowing exactly how they're being used will help you better manage your monthly allocation.
We want to ensure you're getting the most value from your LTD plan, and we're happy to help investigate the specific transactions that are causing concern.
Best regards.
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Verified purchaser
I use this with GHL for clients who have Android phones
Been using SMSit for over a year now.. Tier 3. Works great. If you use GHL you can connect an Android phone for your clients instead of trying to get A2P verified with a Twilio number. That is basically my only use for it but this is worth the one time fee plus $5 per number / month.
Cheers!
SMSiT_DevTeam
Dec 20, 2024Thank you for your valued feedback and for being a long-time user of SMS-iT! We're glad to hear that our SIM card integration has been working great for your GHL clients with Android phones.
Did you know we've expanded beyond just SMS? Our platform now includes a powerful Smart ERP module (SMS-iT Commerce) and integrates with 9 premium gateways including Twilio, Telnyx, and Ytel. Plus, our new AI-powered features can help streamline your business operations even further.
We're continuously adding new features to provide more value for your investment. Check out our latest updates in your dashboard!
Thank you for being part of our journey.
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