Q: A video fails to process, why is credit still deducted?
I really appreciate the auto frame feature. Could you modify the credit system so that we aren't charged if the process fails or is canceled?
A1+PLUSDec 12, 2024
Founder Team
trungnx26
Dec 12, 2024A: Hi, if the process fails, the credit will not be deducted. In some cases, the system may take time to add the credit back to your profile. Could you please email us at hello@snapcut.ai? We will check and refund the credits faster.
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