Q: Is access to the app not included in this purchase?
I have purchased tier 3 and downloaded the iPhone app, but I am on a free account even though I am logged in, so I cannot use the pro features. Is access to the app not included in this purchase?
An_SnapEdit
Edited Dec 27, 2024A: Hello, we have talked with the technical team there is some misunderstanding. We are so sorry about that. You can use the credits which were purchased on AppSumo on your mobile app. We are fixing it and it will be available as soon as possilble. Thank you for your patience.
Hello, we have fixed the problem, please try again to see you can use the credits on mobile app or not. If the problem persists, please provide us your email, we will check the problem for you. Thank you.
oersted.peterPLUSI've logged in and out, deleted the app and installed it again, but I can't access the Pro version.
Hello, please provide us your email, our support team will contact to you to define the problem. Thank you.