Q: Mobile Pro Not Working
Good afternoon. I saw the post saying that the mobile Pro access has been fixed. I tried accessing the credits and the pro version on the mobile app but have not been able to use it yet. I tried logging out and logging back in and it still is not showing up. I appreciate your help with getting this working.
An_SnapEdit
Jan 13, 2025A: Hello, I have checked with our team and this error has only been fixed on iOS devices. The team is working on Android and it will be resolved soon. I will let you know when the error is fixed. Thank you.
tmpnetPLUSI purchased Tier 1 but can't seem to use my credits on mobile.
Hello, I have checked with our team and this error has only been fixed on iOS devices. The team is working on Android and it will be resolved soon. I will let you know when the error is fixed. If you use iOS device but still unable to access the PRO features on the mobile app, please provide us your email, we will check the account for you. Thank you.
oersted.peterPLUSI experience the same problem
zero123
Verified purchaser
me too 。，what happen problem？！
Verified purchaser
me too 。。。。
jmpdsevillacolPLUSDo we all need to request a refund for you to take action? Why is it so difficult to resolve something you already sold but fail to address?
johnricardPLUSAdd me to this scenario...
Matsu.NPLUSsame problem
oersted.peterPLUSit`s working now
corychevalierPLUSHow did you get it to work? I tried resigning into the app, but it is not showing me as pro. Thanks!
oersted.peterPLUSThey just released a new version of the app, just update
Matsu.NPLUSI also want to know how to get the Pro feature in the Apps. It is still unavailable.
Matsu.NPLUSAfter the update, I still have the advertising and I can't use the Pro feature in the Apps.
oersted.peterPLUSI use iPhone and have updated to the latest version of SnapEdit on the AppStore, logged out and in again and now I am a pro user
corychevalierPLUSIt’s working for me now! With the last update I reinstalled the app and it is coming through now. Thank you for the change 😊
Matsu.NPLUSThe problems with Android apps seem to remain unsolved.