Q: Hi Snovio Team, I just bought the deal and been testing it over the weekend.

Currently, I could not find a way in the "Trigger" automation box to detect email replies (currently it only detects email opens and link clicks).

The downfall of that is that we cannot mark a contact as a lead if they reply to an email. I find this a big problem. Is there a way around it? Or is this something that will be added to the Triggers?

AbeChallahPLUSMay 6, 2019
Founder Team
Daria_Snov.io

Daria_Snov.io

May 14, 2024

A: Hi AbeChallah!

We do not have a special trigger for a reply since replies are automatically detected by our system and your email sequence stops for those who replied immediately.
You'll find recipients who replied in your campaign stats:)

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Posted: May 7, 2019

Thanks Daria.