How long it takes for you usually to respond to emails that | Social Champ | AppSumo

Social Champ

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Q: How long it takes for you usually to respond to emails that request support?

I have been waiting for almost a week without any response. Would you please clarify your policy regarding the response time for support requests?

tech51May 30, 2021

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For small entrepreneurs like me, the customer workflow isn't manageable yet. The approval are only available for admins (only the admins accounts get this possibility). So the support provided me the solution that I need to have the customer as admin, but for me that's not a solution as admin really access everything and contents could be lost (as they're not used to this kind of platform). I mean there's no way to avoid any technical mishap and have this approval workflow working properly yet 😔 ? With a customer approval section and comment section for changes / improvements of the posts. Thanks !

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