Is the site currently down or experiencing problems as we | Social Champ | AppSumo

Social Champ

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ewanPLUS

Nov 25, 2021

Q: Is the site currently down or experiencing problems as we cannot access our account at the moment??

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Back in April 2023 Twitter (X) started charging to post using their API. You sent an email saying Twitter would be back. Is there a special add-on or price for us AppSumo buyers (I invested in the Plan 5) to use Twitter without "downgrading" to a stock paid plan from my purchased Plan 5 tier?
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How long it takes for you usually to respond to emails that request support? I have been waiting for almost a week without any response. Would you please clarify your policy regarding the response time for support requests?
For small entrepreneurs like me, the customer workflow isn't manageable yet. The approval are only available for admins (only the admins accounts get this possibility). So the support provided me the solution that I need to have the customer as admin, but for me that's not a solution as admin really access everything and contents could be lost (as they're not used to this kind of platform). I mean there's no way to avoid any technical mishap and have this approval workflow working properly yet 😔 ? With a customer approval section and comment section for changes / improvements of the posts. Thanks !

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