Verified purchaser
Good Until We Needed Support. Then Crickets.
I liked that they supposedly directly connect with all the major social media platforms, including Pinterest. The deal here was really good as well. The UI is not as easy to navigate as the best tools in the space, such as eClincher and Sendible.
We were unable to figure out how to group social profiles to individual clients. This should not be confusing. But it was and we are dead in the water until we could get some help.
Now 48 hours later, still no answer from their chat support. They were great at answering pre-sale questions, but now, it has become a very disappointing experience. We have been unable to use the tool thus far. :(
Sameerpeace
May 9, 2024Hey Sumo-ling!
Apologies for missing your chat.
To be very honest we are getting support requests on Fb messenger, 2 different emails, live chat, and here too. We are trying our best to solve all. (But that doesn't justify our 48-hour support delay for sure!)
Can you kindly connect us via live chat, because that's the fastest way to reach us as our entire team is looking for support queries. :)
Also, if you'd like to book a one on one demo for Social Champ, to get started, kindly book one here
https://calendly.com/tahniat-alam
Your feedback on the design is very important for us to update and make it simpler for all.
I'd love to hear more design/learning challenges you faced.
Can you also share your email address? :)
Thank you again,
Sameer