SocketLabs Cloud Email

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Q: Having used mailgun and sendgrid, this looks like a great alternative I never knew about.

-Would be great if you could include 30 Days of Detailed Reporting in the 3X stack plan
-Also from a marketing standpoint I would add some incentives to stacking instead of just increasing the limits in a linear way, for example 2X => 65K, 3X 100K as it would encourage many more to stack to two or three plans.

We currently use mailgun, and an issue we often come across is someone purchasing a product using an incorrect email address, and then the email bouncing when we send the order notification, and the order confirmation when the product is shipped. Is there a way to disable sending additional emails to an email address if a bounce is detected? Or a way to manually blacklist an email address from being sent emails to when we detect an incorrect email?

Also is there a way to receive notifications of bounces and failures via email or telegram? This way we can investigate and check the email address in case there was a typo?

Thanks & good luck with the launch!
Chris

EquinoxJul 22, 2020
Founder Team
David_SocketLabs

David_SocketLabs

May 14, 2024

A: Chris,
Thank your for your comments, suggestions and well wishes. Glad you found us, and hope we can help.

Regarding your questions, the basic answer is YES. Our suppression list functionality disables sending additional emails to bounced addresses, you can manually blacklist an email address and place it on the suppression list, and you can set up a Non-Delivery report in our account dashboard to receive notifications. This link to our Help Center explains more: https://help.socketlabs.com/docs/how-socketlabs-handles-non-delivery-reports-bounces

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Posted: Jul 23, 2020

Excellent, looking forward to checking this out.

All the best!

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