Here are some answers to the questions that you have been asking:

Why isn’t my account being provisioned?

The exact nature of SocketLabs’ provisioning criteria is a common question. Unfortunately, it's impossible to provide a definitive answer for several reasons. First, we cannot provide services for every interested party in the same way that a CRM vendor or some other SaaS application might. This is because email delivery success is based largely on our platform developing and maintaining a strong sender reputation (based on rules that the inbox providers like Google & Microsoft have created). The only way to ensure the best possible results for everyone on the platform is to be vigilant about our provisioning process. That means we can't support all sending desires or situations which cannot meet a high reputation standard. Our AUP is very stringent for this reason. We also evaluate each incoming account request using manual methods and automated tools to proactively evaluate incoming account requests for potential fraud or misuse concerns. We cannot share the details of this evaluation as that would provide published clues for those that wish to intentionally circumnavigate our protections. Even after an account is established we will continue to monitor the email traffic to look ensure best practices are being followed and will suspend accounts if the mail quality is observed to be poor. We apologize that for these reasons some well-intentioned AppSumo customers will not be provisioned. There is no concern of losing your money however as we and AppSumo are happy to refund the purchase if it turns out that the account can't be established.

Will I be able to send up to my message limit as soon as my account is provisioned?

SocketLabs’ goal is to give your messages the highest odds of reaching the recipient's inbox. This requires us to establish a strong reputation for your email with mailbox providers. Accomplishing this requires us to initially throttle the rate at which we deliver your email. This is an automatic "warm-up" process that gets the mailbox providers (i.e. Gmail, Yahoo, Microsoft, etc...) familiar with your email, without bombarding them with too much too soon. You will notice your messages being delivered increasingly faster over the first few weeks of your service as the warm-up period progresses.

We discuss the warm-up process more in depth here in our Help Center (https://help.socketlabs.com/docs/warm-up-period).